FAQ

Frequently Asked Questions:

1. Return/Exchange:

• Due to COVID-19, all items are final sale. We are unable to return or exchange any item for any reason. Thank you!
• Orders cannot be cancelled once they are placed. Please email us with any additional questions at info@sonyadavie.com.

 

2. How long will it take for me to receive my package?

• COVID-19 SHIPPING: Due to the ongoing pandemic, orders are extremely delayed and shipping may take 7-25 business days. We apologize in advance for any inconvenience.
• Our goal is to offer you the best shipping options, no matter where you live.
• Normal processing/shipping time is 7-14 business days. Orders are shipped via USPS.
• If you are using PayPal, please ensure that the shipping address is correct prior to checkout. 
• Once your order has been shipped and has arrived at USPS, please refer to your tracking number and contact them directly for updates.

Pre-Orders will be processed within 21-30 business days. Please plan accordingly.